SofarSolar products come with an industry leading warranty package:
Before you make a warranty claim, please contact our technical support team for advice.
To ensure a smooth and efficient process, we ask you to please provide us with the product’s serial number and a detailed description of the issue.
The warranty claim must be registered in the ticket system via the contact form. After creating a ticket, our support team will contact you in a timely manner to help with your issues. A step-by-step guide on how to use our online service system can be found here:
You can also watch the webinar that goes through this guide.
Please download our warranty conditions below:
Please do not hesitate to contact us if you have any questions.