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SofarSolar GmbH Focuses on a Dedicated Customer Service
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SofarSolar GmbH Focuses on a Dedicated Customer Service

Reutlingen, 16 July 2021- Following the establishment of SofarSolar GmbH, the European team is expanding rapidly to provide customers with a dedicated support and service line to help tackle any problems or issues that may arise.

After a careful review of the present set-up in Warsaw, Poland, SofarSolar GmbH confirmed that the service in Poland will be quickly expanded and professionalised in the short and medium term. To support this growth, the company is looking for new, larger premises as well as to hire more technical customer service representatives, to improve the existing technical hotline service dedicated to the Polish market. Then, as a second step, SofarSolar will also start providing similar technical support to its customers in Central Europe.

At the same time, SofarSolar GmbH is working towards setting up a service warehouse that will be purely geared towards enhancing customer experience and providing efficient and timely after-sales support, for example by being able to deliver spare parts or inverters within 72 hours. A refurbishing centre will also be connected and set up at the same location to repair SofarSolar products onsite when needed.

With its customers in mind, SofarSolar has also established the SOFAR Academy, to provide technical training to the company’s partners across Europe, and to ensure the correct and best use of SofarSolar products. The first SOFAR Academy centre was established in Rzeszów, Poland. Other SOFAR Academies will be set up in Warsaw, Poland and Reutlingen, Germany in the short term.

The SOFAR Academy provides general technical webinars and, to ensure optimal efficiency and provide the best experience, practical local training sessions for installers and service partners. The sessions are organised in convenient small group set ups (up to 10 participants), to ensure that everyone gets the most out of it. Each training provides plethora of practical knowledge and skills needed to install SofarSolar products. As of now, SOFAR Academy has already conducted five practical trainings and various webinars in both English and Polish, connecting hundreds of participants across Europe.

The next in-person training sessions (“Certified SOFARSOLAR installer – on-grid systems”) are planned to take place on July 23 and August 6 in Rzeszów.

With the aim of providing the best service to its customers and product users throughout Europe, SofarSolar is actively creating a broad technical network, employing skilled technicians, which will be supported by a close network of service partners, local distributors and Country Managers. For more information, contact our dedicated service team at +48 22 428 50 99 or via email at: service@sofarsolar.eu.

In August, the company is also planning the Sofar Academy’s first practical training session for “Hybrid Systems Certified Installer”. To register, please visit: https://solarbp.pl/szkolenia-stacjonarne/autoryzowany-instalator-sofarsolar-falowniki-sieciowe/

The timetable for upcoming webinars can be found on SofarSolar’s dedicated ClickMeeting platform: https://sofarsolar.clickmeeting.com/ or by contacting academy@sofarsolar.eu.


About SOFARSOLAR

SofarSolar, founded in 2013 as a subsidiary of SOFAR Group, is one of the five largest inverter companies in China. Our company specialises in research and development, manufacturing, sales and service of a wide range of inverters, including grid-tied inverters for both the residential and commercial sector (1 kW to 255 kW), hybrid inverters (3 kW to 20 kW), and AMASS energy storage systems. With currently nine own subsidiaries (Australia, India, Italy, Poland, Germany, Wuxi, Shenzhen, Dongguan and Xinyang), we are a growing and innovative company with the goal of providing the best products and services to our customers worldwide.

Our European headquarters, SofarSolar GmbH, is located in Reutlingen, Germany, and is responsible for developing the markets in the EMEA region (Europe, Middle East and Africa), and providing local service for SofarSolar products. With its proven track record for providing reliable and innovative products, SofarSolar is now one of the most recognised energy storage inverter companies in the world. The ISO 9001 and ISO 14001 certified company focuses on R&D and innovation to bring state-of-the-art solutions to the photovoltaic inverter market.

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